FAQs
Healthcare is complicated—and knowing where to start isn’t always clear. These frequently asked questions are designed to help you better understand how Emry works, what we do, and how we help reduce the cost and complexity of care.
What is Emry BillAssist for medical bills?
Emry BillAssist helps people lower high-cost medical bills by identifying hospital financial assistance opportunities, reviewing bills for errors, negotiating balances when appropriate, and helping set up manageable payment plans.
How does Emry BillAssist lower medical bills?
BillAssist lowers medical bills in three main ways: connecting eligible patients to hospital financial assistance, reviewing bills for errors, and negotiating directly with providers to pursue lower balances or more manageable payment options.
Who is Emry BillAssist for?
Emry BillAssist is for individuals with medical bills and for employers looking for a meaningful way to ease healthcare costs for their employee population. It is especially valuable for employers offering high-deductible health plans or MEC plans, as well as employers with hourly, part-time, seasonal, or lower-wage workforces who may be more exposed to high out-of-pocket costs.
What types of employers should offer BillAssist as an employee benefit?
BillAssist can add value for any employer that wants to better support employees facing the financial burden of medical bills. It is especially relevant for employers offering HDHPs or MEC plans, employers with large hourly or seasonal populations, and employers in industries such as construction, hospitality, food service, transportation, retail, agriculture, staffing, and healthcare, where workers may be more vulnerable to unexpected medical costs.
Why is BillAssist valuable for employers with HDHPs or MEC plans?
Employees enrolled in HDHPs often face significant out-of-pocket costs before insurance begins to pay, while MEC plans may meet minimum coverage requirements without offering meaningful protection from large hospital bills. BillAssist helps close that gap by identifying financial assistance opportunities, reviewing bills, and helping reduce balances that might otherwise become medical debt.
Does BillAssist work with any health insurance plan?
Yes. BillAssist is designed to complement any health plan by helping employees address the medical bills that remain after coverage is applied. That makes it a flexible way for employers to strengthen benefit value without changing their existing plan design.
Can BillAssist help if I have insurance but still have high medical bills?
Yes. Having insurance does not always mean a medical bill is affordable. BillAssist helps insured patients who are facing high deductibles, coinsurance, unexpected hospital bills, or other out-of-pocket costs they may struggle to manage.
How does BillAssist increase ROI on employee benefits?
BillAssist helps employers increase ROI on benefits by helping employees reduce avoidable medical bill costs and get more value from the coverage they already have. It can also reduce pressure on HR teams by offering employees direct support when medical bills become overwhelming.
How does Emry BillAssist use AI to help with medical bills?
BillAssist uses an AI-enabled workflow to simplify key parts of the process, including identifying savings opportunities and guiding users through next steps, while still providing human support when needed. This helps make the experience easier for both employees and employers.
Can BillAssist help with existing medical bills?
Yes. BillAssist is designed to help with existing medical bills by checking for financial assistance eligibility, reviewing charges for errors, negotiating balances, and helping arrange manageable payment solutions when needed.
Does BillAssist only help with hospital bills?
No. BillAssist can help identify hospital financial assistance opportunities for eligible hospital bills, but it also supports broader bill review and negotiation for other qualifying medical bills.
Does BillAssist replace health insurance?
No. BillAssist does not replace health insurance. It helps people deal with the medical bills that remain after care is delivered and works to reduce what they owe whenever possible.
