Toolkit: What every employer needs to know about hospital financial assistance

2024 Goodroot survey results:

What we uncovered

We surveyed 2,000 American adults to gauge medical debt prevalence and level of awareness and experience concerning hospital financial assistance programs. We then isolated results to focus specifically on those with commercial, employer-sponsored coverage.


Average amount employers spent on health benefits for family coverage per employee in 2023—up 47.54% since 2013.


Of people currently have or have previously held medical debt.

$2,500 – $10,000

40% of survey respondents report having this amount of medical debt.


An additional 12% face debts over $10,000.

What is Hospital Financial Assistance?

In return for nonprofit and tax-exempt status, hospitals must offer “community benefits,” including free or discounted care to patients unable to pay.

While 60% of people—including those with commercial insurance—are likely eligible for hospital financial assistance, our survey results point to a significant lack of awareness and misconceptions about these programs.

“ I had health insurance through my employer, so did not believe I would qualify”

“I believed my income was too high”

“ Application requirements were too complex”

“ I didn’t feel comfortable accepting charity”

As an employer, your support is crucial.

Download our toolkit to learn how you can help.


Suggested Insights

The Critical Role of Medication Guidance in Benefit Navigation 

Navigating the maze of prescription drug access is fraught with obstacles—from understanding insurance rules to coordinating multiple medications and dealing with various prescribers. For many patients, even acquiring a single prescribed medication can be a daunting challenge, compounded by high costs and strict insurance regulations. 

Learn More

CareCost Services

Reduce complexity and increase the value of your employee health benefits

Ready to See Emry in Action?

Send us a note and we’ll respond just as quickly as our helpful guides do for your members. Don’t want to wait? Give us a call.

Still Browsing?

View Our Solutions