Billing Errors Inflate Healthcare Costs

The current system for medical billing is riddled with errors that impact patients and healthcare costs significantly that impact patient and group healthcare costs significantly – in fact, according to Becker’s Hospital Review, an astounding 80% of all medical bills have inaccuracies.

Healthcare billing errors create a domino effect.

Our specialized experts work with providers and insurance companies to quickly resolve billing issues.​ Without an expert on your side who can easily spot billing errors, many people find themselves grappling with these challenges alone.
Patient Burden

Mistakes in bills push patients into a tedious cycle of verifying benefits, wasting time calling insurance companies and communicating with providers. This hassle can deter individuals from seeking essential preventive services, such as screenings or vaccines due to the fear of cost or complexity. And, more often than not, people just pay the bill because “it's easier.”

Employer Burden

When billing errors go unchecked, they can inflate claim costs, causing unnecessary financial strain on a company's healthcare budget—especially those that are self-funded. And financial repercussions are just the tip of the iceberg. When an employee is faced with billing inaccuracies, the stress and complexity of resolving the issue can impact their work focus and productivity.

Provider Burden

Billing errors and surprise bills spawn a labyrinth of follow-ups involving insurance companies, billing agencies and additional administrative overhead. This not only results in potential litigations or audits but can immediately tarnish an excellent patient experience, potentially leading to poor patient scores and negative reviews.

The current landscape — and why things need to change

of medical bills contain errors
According to Becker’s Hospital Review, approximately 80% of medical bills are reported to contain errors.
average error cost for medical bills totaling $10,000+
ABC News reports that for medical bills totaling $10,000 or more, there is an average error cost of $1,300.
Americans’ credit affected by medical billing errors
The Commonwealth Fund highlights that medical billing errors affect the credit reports of around 14 million Americans.

Our Solutions


Full-service healthcare guidance
HFA technology, bill review and negotiation, plus one-tap access to navigation services for lower-cost care, pharmacy discounts and human help whenever needed. 


Lower high-cost medical bills
Our technology helps employees quickly determine eligibility for hospital financial assistance (HFA) and connects them with a navigator who can review bills for accuracy and negotiate lower out-of-pocket costs.
In 2010, the Affordable Care Act (ACA) was passed to improve public health and lower healthcare costs. A cornerstone of the ACA was its emphasis on access to preventive care, including vaccinations, annual screenings, lifestyle counseling and wellness visits. The goal was to foster better health outcomes through no-cost early intervention and consequently, reduce overall healthcare expenditures over time.
Industry Impact

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